Frequently asked questions

Here are the answers to the questions we’re most commonly asked about our webinars. If the answer to your question isn’t here just drop us a note and we’ll be happy to help.

Who are Awesome Tech Training? Are you real people?

Yes, we’re absolutely real — and we’ve been where you are.

Awesome Tech Training is a small UK and Ireland-based team providing what we hope is practical, no-jargon training in digital marketing, sales support, and website management.

There are three of us in the team.

Lorna – a digital marketing specialist and copywriter who learned tools like WordPress on the job, as many of our clients do
Steve – a developer with over 20 years’ experience building and making websites work, fixing problems and streamlining systems
Rachel – a sales and business strategist focused on helping small businesses get real value from their online presence

We’ve trained thousands of people in how to feel more confident using digital tools — whether that’s WordPress, Google Analytics, Mailchimp or others.

Because we build and manage websites and campaigns ourselves, we understand the practical day-to-day challenges small businesses face — and we teach in a way that actually makes sense.

What’s the difference between the live webinar and the on demand version?

On demand webinars are recordings of the webinars as they were delivered live. You get access to the recording of the whole webinar (including the Q&A section at the end) along with a downloadable copy of the slides just as you would if you attended the webinar live.

How do the live webinars work?

We run all of our live webinars via Zoom. When you book a course with us then once payment has been received we will issue you with a link to join the live session. These links are personalised and tied to the email address you gave us for the attendees so they cannot be shared with others.

The training will start dead on the hour so it’s worth joining with the link a few minutes before hand. When you are in the Zoom webinar your line will be automatically muted and your camera off so that we can’t see or hear you.

You can use the chat and the Q&A function to get hold of the panelists and ask questions of the presenter.

Are the webinars recorded?

Yes, we record all of our webinars so that you will be able to watch the recording back again after the training session has finished.

Once the webinar is over you’ll automatically be registered for the on demand version which is available via our learning platform. We’ll send you a link to this via email normally within 24 hours of the live session.

This also means if you book but are unable to make the time then you won’t miss out and can access the recording and materials at a later time. All our training webinars are also available as on-demand courses so you can view these at anytime to suit you.

We update the on demand version with the latest video every time we run the webinar live, so as we update the content you can be sure you’re always seeing the most up to date version.

How long are the webinars?

All of our webinars contain a full hour of content. We then stay on the line after the hour to answer questions that attendees send through during the session so the webinar could last for an additional 15 or 20 minutes if there are a lot of questions and discussion. The Q&A is also recorded so if you need to leave you will be able to catch up on this later when you get access to the on demand version.

How do I join a live webinar?

All of our webinars are run using Zoom Webinar. Once you have placed your order and payment has been received you will then receive another email from Zoom with your joining link. This will go to the email address on your booking.

Reminders of this joining link are sent one day and one hour before the webinar runs. If you haven’t received your joining link in good time before the webinar starts then please email us at [email protected] and we will have this resent or sent manually to you. It’s worth checking your SPAM folder!

Can I ask questions in a live webinar?

Yes. All the audio lines are muted so you can’t speak but we really encourage questions which you can submit at any time during the live event via the Zoom Q&A function. We will answer some of these via the Q&A with typed replies and links to follow up materials etc but we do also ask some of these “live” to the panelists at the end as often there are common themes and questions which everyone benefits from. The Q&A is done after the full hour of training and we stay on the line until all questions are done. The Q&A also forms part of the recording you received after the session finishes.

What happens if I can't attend a live webinar on the day?

We record all of our webinars so if the date and time aren’t perfect for you then you can still get full access to the recording and materials after the session has finished.

We have lots of customers who actively book in order to get the recorded content so that they can watch it at a time to suit them.

We do offer all of our customer one free 30 minute clinic with us so if you watch one of the recordings and have follow up questions you are very welcome to book in with us to ask questions and talk about your own set up and concerns.

Cancellations of training and webinar bookings are subject to our cancellation terms and conditions.

Who can attend a live webinar?

Anyone who has booked a place is welcome to attend our training webinars. When you make a booking you will be asked to confirm the attendee details during the booking process and those attendee details are who will be registered on the courses.

The Zoom webinar link sent to each attendee is tied to that individual and cannot be shared. They are also coded to allow only one log in so cannot be used by multiple people or devices.

Can I get a copy of the slides used in the webinar?

Yes. After every webinar we will email you with links to the on demand version hosted in our learning platform, from where you can access the recording and the slides.

This is updated every time we run the webinar live, so you'll always have access to the latest version.

Can I book a private version of your webinar for my organisation?

Yes. We can run any of our “of the shelf” courses as a private session for you in your organisation. We need to make sure it’s commercially viable so we do have minimum numbers / fees for this but if there is something you would like to run get in touch and we’ll be very happy to look at it with you.

Can you help me in a 1-2-1 training session?

Absolutely! We regularly run courses for individuals or teams which are either our off the shelf courses tailored to their own business / website / social channels or fully bespoke training sessions. If you have a training requirement please do get in touch and we’ll arrange a call to chat about your own set up and issues in order to make some suggestions on training options.

Can I book Awesome Tech Training to help me with a particular problem?

Yes – as well as 1-2-1 training sessions we can work on things behind the scenes for you on a project basis (by the hour, half day or day) or even run aspects of your marketing for you on a retainer basis. We have limited resources for this but if you are looking for help with us “doing” the work for you rather than training you how to do it please get in touch so we can talk it through with you.